Shipping information

Our Shipping Philosophy

We try hard to ensure that you receive the best service possible from our trusted couriers. However, shipping is a complicated process and we are at the mercy of mother nature. Please be aware that we will delay shipping if we feel that there is a chance your package may freeze or over-heat. If we delay the shipping of your package, we will do our best to inform you with as much notice as possible.

  • We ship in discreet, recyclable package.
  • Package is bomb proof (not tested with real bombs), with a <0.1% breakage rate.
  • You can delay your shipments if you are out of town.
  • Signature is required and couriers are required to verify your age because it’s alcohol.
  • We cannot leave package at your doorstep (it's illegal - because it’s alcohol).
  • Receive an email with your tracking number the day it is shipped.
  • Reshipping fee = Base shipping fee of $15+tax plus any applicable surcharges.
  • Prefer not to have your package reshipped? Missed your delivery twice? We will keep the package and credit your account for the amount paid for the package, less the return shipping charges and a $10+tax restocking fee.
  • Orders cannot be cancelled or refunded. All sales are final.

Cocktail Caddy Members

Your Cocktail Caddy will be shipped to you within the first full week of the month on a quarterly basis (March, June, September, December). You can login to your account to change or update your shipping address any time before the first of the month that the Cocktail Caddy will be shipped. Once your Cocktail Caddy has shipped, we will send you an email with your tracking number.

Contact Eau Claire Distillery to change your courier


Canada Post

  • Available for all members in any province.
  • Default courier for all provinces, rural and PO Box addresses.
  • Depending on your location, delivery will take between one and 12 business days.
  • One unsolicited delivery attempt will be made.
  • A tag will be left at your door, or in your mailbox notifying you of the failed delivery.
  • Your package will be held for pickup at the nearest post office for 10 business days.
  • Photo ID with a matching delivery address, and your tracking number are required to pickup your package.
  • After ten days, your package will be returned to us. We will contact you to arrange reshipping. Reshipping charges will apply.
  • For questions about your delivery, contact Canada Post at 1-800-267-1177.

Track your Canada Post package!


FedEx

  • Available to members in Alberta by request.
  • 2-Day Express service.
  • One unsolicited delivery attempt will be made.
  • If delivery is unsuccessful, the package will be brought to the nearest FedEx depot and held for pickup for five business days, during which time you can contact FedEx at 1-800-463-3339 to request a second delivery attempt.
  • Both FedEx and Eau Claire Distillery will contact you to notify you about the failed delivery.
  • Photo ID and your tracking number are required to pick up your package at FedEx.
  • After five days, your package will be returned to WineCollective HQ. We will contact you to arrange reshipping. Reshipping charges will apply.
  • For any questions about your delivery, you can contact FedEx at 1-800-463-3339.

Track your FedEx package!


ATS Healthcare

  • Available for members in a large city centre.
  • An alternative delivery option for Canada Post or FedEx.
  • Temperature controlled trucks allow us to ship year-round without issue.
  • Delivery between three and five business days, depending on location.
  • Deliveries are completed in the afternoon. Two attempts will be made in consecutive days.
  • A door tag will be left to notify you of the failed delivery.
  • You can contact ATS to schedule another delivery attempt for a fee of $15+tax.
  • Package will be held for pickup at the nearest ATS location, specified on the door tag.

ATS Healthcare locations in your city